FAQs

Payment Methods

There are two ways you can book or make an enquiry about availability for Accommodation:

 

1.     Instant Booking (Listings in GREEN): This means you can book and pay all at once – in just minutes.

Instant Booking

OR

2.     24-HOUR REQUEST (Listings in YELLOW): This means the accommodation provider will respond – within 24 hours – to your request to book, to avoid a double booking. 

24 Hour Request

 

24 hour request means that this booking is on REQUEST only. The accommodation provider has 24 hours to respond with an ACCEPT or DECLINE. In most cases the accommodation provider will respond promptly. To speed the process, we will send an SMS/Text to the accommodation provider with the request .

The Customer’s card payment details are placed on authorised pending.  Once the Booking Request is accepted by the accommodation provider, the correct amount will be securely debited from the customers card and a confirmation will immediately be forwarded to all parties (24/7). (If the customer has provided us with a mobile/cell number, we will also SMS the customer the response.

If the customer’s24 HOUR BOOKING REQUEST is not accepted within 24 hours, the customer will be notified by email & SMS (if mobile number is provided). The Customers card will not be debited, the transaction is automatically voided. (This will leave the customer free to choose alternative accommodation.). It may take a between 3-5 business days for the amount to show on the Customer’s Bank Statement (depending on the processing time between PayPal and the Customer’s Bank)

 

We currently accept the following payment methods:

Credit Cards Mastercard, and Visa. For your security we do not store credit cards on our server. Your credit card payment will be processed by PayPal secure servers.

You do not have to have a PayPal account to pay by Credit Card. Simply complete the transaction process.

If you do have a PayPal account please login to select your payment method, eg: Direct from your Bank Account, PayPal Balance or by Credit Card.

 

You will be notified via email of the details of your transaction and booking details.

In the case of an INSTANT booking the Guest’s credit card will be debited.
In the case of a 24 HOUR REQUEST booking the Guest’s credit card details will be captured and a payment pending will be noted.
Upon acceptance and confirmation of the Booking by the Supplier the payment will be completed.
If the Supplier does not accept the proposed booking then the payment pending will be voided immediately.
When the payment pending has been voided, it may take a between 3-5 business days for the reversal to show up on the Guest’s credit card statement (this depends on the processing time between PayPal and the Guest’s Credit card issuer eg: Mastercard or Visa or your Bank).

 

How will I know my Booking has been Confirmed

Once your Booking has been Confirmed, you will receive a Booking Confirmation email with your Booking details. Please print this email and present to the reception of the Accommodation Supplier.

For INSTANT Booking you should receive the Booking Confirmation email immediately.

For 24 HOUR REQUEST booking, you will receive an email when the Booking Request has been confirmed by the Accommodation Provider. NB: This email could take up to 24 Hours depending on when/if the Booking is Accepted.

If you have made a 24 HOUR REQUEST booking and have not received the Booking Confirmation email, your Booking may not have been accepted. Please contact us and quote your Booking Request Number (eg: B00005050) so we can check the status of your Booking request.

 

My credit card has been charged for a booking request that was declined.

In the case of a 24 HOUR REQUEST booking there is an authorization to your credit card to charge only if the booking is accepted. Your credit card details will be captured and a payment pending will be noted in PayPal.

If the Accommodation Provider DECLINES the 24 HOUR REQUEST booking or does not have availability you will not or have not been charged. The payment pending will be voided immediately by PayPal.

There may still be an authorization showing on your credit card, however this will cancel out once your credit card issuer (eg: Mastercard or Visa or your Bank) takes the authorization off your credit card (generally 3 to 5 business days).

Different card issuers (eg: Mastercard or Visa or your Bank) have different processing time frames. If you need the authorization removed ASAP call your credit card issuer (eg: Mastercard or Visa or your Bank) or PayPal if you have an account.
 

Please keep a copy and print your Booking Confirmation details and present at the reception of your accommodation.

Requirements upon Check-in:  Please present a printed copy of your Booking Confirmation email at the Reception of the Accommodation Provider. Booking Requests with out the Confirmation email may not be accepted. 

We do not provide your credit card details to any accommodation provider and as such you may be required to provide a credit card imprint or equivalent at check-in to cover incidental charges.
The person registering at check-in must be at least 18 years of age. In addition, to eliminate identity fraud, the accommodation provider may ask you to provide photo ID at check-in to ensure that your identity matches the booking identity. A record and/or copy of this photo ID may be retained by the accommodation provider to minimise the risk of fraudulent credit card usage and for verification purposes with your credit card provider in the event of disputation. This identification information may be supplied to us by the accommodation provider.

 

 

Please check out our Privacy & Security and Terms & Conditions.

Frequently Asked Questions

Do you (Ozeres Services) have control over our (Accommodation Supplier) bookings? Please explain how it works. We prefer to organise our own bookings so that there is no risk of double booking plus we like to deal with our guests personally.
 
This is an automated online accommodation booking system, however you (Accommodation Supplier) have control over your own bookings.
You (Accommodation Supplier) decide if you want the booking or not.
 
From your (Accommodation Supplier) control panel you can choose to be notified either by email or SMS to your mobile phone.

If you receive a 24 Hour Booking Request via email, you (Accommodation Supplier) from within the email can choose to Accept the Booking or Decline the Booking or Decline the booking with Alternative.
Full instructions are included in the email sent to you (Accommodation Supplier). All details of your Customer’s Booking Request and the Customer’s Contact Details are included in the email sent to you.
 
If you (Accommodation Supplier) are on Instant Booking, you will need to keep your Availability Calendar up to date, when a booking is Accepted by you (Accommodation Supplier) , the Customer’s Credit Card is automatically debited for the full amount of the Booking (so there is no need for Deposits). 

An email is sent to you (Accommodation Supplier) and to the Customer. The Availability Calendar is then automatically marked as SOLD.

 
We (Accommodation Supplier) do not have a credit card facility for bookings, how will the transaction be handled?.
 
You (Accommodation Supplier) don’t need credit card facilities, we (Ozeres Services) handle the transaction and pay the transaction fees with our (Ozeres Services) Credit Card facility.
When a Customer makes a 24 Hour Booking Request the Customer’s Credit Card details are automatically placed on “pending”.
 
When you (Accommodation Supplier) Accept a Booking the Customer’s Credit Card is then automatically processed and debited for the full amount of the booking, so Deposits do not apply.
 
Depending on what you (Accommodation Supplier) prefer, we (Ozeres Services) then either direct deposit the money into your (Accommodation Supplier) Bank Account or send you (Accommodation Supplier) a Cheque.
We (Ozeres Services) prefer to pay you (Accommodation Supplier) by Direct Deposit, as you (Accommodation Supplier) receive your money quicker and it is easier for us to administer.
Money deposited to your (Accommodation Supplier) Bank Account includes the Booking Confirmation Number so it is easy to track on your Bank Statement.
 
To setup your (Accommodation Supplier) Direct Deposit Bank Account details:
Please log into your account.

  • Click on Suppliers Login from the top menu
  • Username: [enter your username]
  • Password: [enter your password]
  • Click on Establishment from the left hand menu.
  • Click on the name of your Establishment
  • You can edit all your property your details on this page.
  • Enter your Direct Deposit Bank details located just under the Google map section

 
The system does time out so don’t forget to Save regularly and when you are finished editing.

We now also have a split payment system, which when activated, means you will receive your payment at the time of the confirmed booking. Please let us know if you wish this activated on your account.

Only when we process a transaction do we ask for 10% of that transaction. (Even then do we carry the credit card costs in our share). There is no start-up, monthly or yearly fees.

Who gets charged the Administration Fee on Refunds for Cancellations, the Customer or us (Accommodation Supplier)?

If we have NOT already paid you (Accommodation Supplier):
The Customer gets charged a Cancellation Administration Fee which is deducted from their refund.
Your cancellation policy also applies.
 
You would need to let us know ASAP that the Customer has cancelled. You determine and let us know how much refund to the Customer based on your Cancellation Policy.
We may need to discuss this and come to an agreement if the booking cancellation is less than 24 hours old from when the booking is taken, and also depending on how close to the date that is booked.
 
If we have already paid you (Accommodation Supplier), then you will need to deal with the Customer yourself, as you do already. In this case, you determine how much refund out of the money we have paid you.

How does the availability calendar work. Do you control it or us (Accommodation Supplier)?
 
You can control your own Calendar when you login to your Establishment Suppler Account

Click on Suppliers Login from the top menu
Username: [enter your username]
Password: [enter your password]

Click on Rooms/Room Types and Edit. Please check that the details are correct and Save.

Click on Rates & Availability – Choose the Room you wish to apply the rates to from the Drop down at the top.

Change your rates and click on Save. If your are already booked out for a date, just untick the box and click on Save.

 
The Availability Calendar displays 4 weeks at a time. If you have standard rates all year you can simply fill out the first week, save each day.
Then copy that week to what ever date in the future (under Copy Rates Forward on the right hand side menu)

For Visual Instructions please go to: http://www.booklithgow.com.au/rates-availability

 
Instant Real Time Bookings or Upon 24 Hr Request. We (Accommodation Supplier) don’t want to be put on a deadline to accept a booking or not. It is our Accommodation and we will run it the way we want.

You (Accommodation Supplier) can run your Accommodation the way you wish.
However, if you do not reply within 24 hours, the Booking will Expire.
In this case the Customer is automatically notified that the Booking Request has expired and to please try an alternative.
 
For example: If I (Customer) decide on Monday that I would like to take my Husband and Children away for the coming weekend, and I did not receive a reply from you (Accommodation Supplier) within 24 hours, I would look elsewhere any way. This is because I need to plan my weekend.

 

How will you (Accommodation Supplier) know when a booking has been made for your property?

  • Instant Bookings – Confirmation email gets simultaneously sent to your property, your client & the administrator. (Inventory is automatically decremented)
  • 24 Hour Request Bookings: Request is emailed to your property (with copies going to your client & the administrator). On this email is a button with the option for the property to Accept or Decline the request. The confirmation/decline is then sent to your client with copies going to your property & the administrator.
  • To speed this process a text/SMS message is sent at the same time to the properties mobile/cell phone (you will need to enable this option when editing your Establishment details). Your property owner/manager/reservations department has the ability to respond Yes/No on their mobile/cell.This will automatically process the booking and the system always accepts the first response. It means that the smallest properties can be included and use SMS reply on their mobiles to immediately process a reservation.

The Ozeres Services system offers a 24-hour automatic “Accept or Reject” response option, via email/SMS/Text, for those Suppliers who are unable to provide inventory. An email/sms/text is sent to you, the supplier notifying you of the booking request. Once the you, the supplier accept the booking, the full amount is automatically debited from the your client’s credit card, and confirmations are sent back to you, the supplier and your client. Rejected transactions are voided with your client being offered an alternative.

If you have an Establishment with a small number of rooms you will love this facility as you are able to sell your property online without commiting inventory.

 

How much will does a Accommodation Suppler Listing Cost. Does Ozeres Services charge a setup fee or monthly or annual fee?

There is no charge to list your Accommodation, the addition of your listing is FREE. Only when we process a transaction do we ask for 10% of that transaction. (Even then do we carry the 2.5% credit card processing costs in our share). There is no start-up, monthly or yearly fees.

 

Use of the ‘Booking Service’ and website is subject to the following terms and conditions:

 

If you require further assistance or information please email us.

Address: PO Box 267, Lithgow. NSW 2790

Fax: 02 6353 1257
Email: bookings@ozeres.com
Web: www.ozeres.com

Manager: Debra Morris

OZERES SERVICES

BN98417187

Independently owned and operated by Debra Morris – Ozeres Services

Benefits

What are some of the Benefits and Features of the Ozeres Accommodation Booking System?

  • Book now” or “24 hour request” built-in features
  • All accommodation types/categories are catered for
  • Our website incorporates the latest technology development
  • Google mapping – Shows Your Property location & how to get there
  • User friendly interface for your customers and you, the supplier
  • Last minute” booking facilities for specials
  • The system allows you to enter rates & availability for 12 months or more
  • Allows easy access to create a variety of Package Deals
  • On-line Help menu available for updating your property details
  • Comprehensive Reports (Bookings/Availability)
  • SMS and email notification of bookings

How will you, the property owner know when a booking has been made for your property?

  • Instant Bookings – Confirmation email gets simultaneously sent to your property, your client & the administrator. (Inventory is automatically decremented)
  • 24 Hour Request Bookings: Request is emailed to your property (with copies going to your client & the administrator). On this email is a button with the option for the property to Accept or Decline the request. The confirmation/decline is then sent to your client with copies going to your property & the administrator.
  • To speed this process a text/SMS message is sent at the same time to the properties mobile/cell phone. Your property owner/manager/reservations department has the ability to respond Yes/No on their mobile/cell.This will automatically process the booking and the system always accepts the first response. It means that the smallest properties can be included and use SMS reply on their mobiles to immediately process a reservation.

The Ozeres Services system offers a 24-hour automatic “Accept or Reject” response option, via email/SMS/Text, for those Suppliers who are unable to provide inventory. An email/sms/text is sent to you, the supplier notifying you of the booking request. Once the you, the supplier accept the booking, the full amount is automatically debited from the your client’s credit card, and confirmations are sent back to you, the supplier and your client. Rejected transactions are voided with your client being offered an alternative.

If you have an Establishment with a small number of rooms you will love this facility as you are able to sell your property online without commiting inventory.

 

 

If you require further assistance or information please email us.

Address: PO Box 267, Lithgow. NSW 2790

Fax: 02 6353 1257
Email: bookings@ozeres.com
Web: www.ozeres.com

Manager: Debra Morris

OZERES SERVICES

BN98417187

Independently owned and operated by Debra Morris – Ozeres Services

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